Ranked highest on both the Growth and Innovation Index — reflecting Zoom's transformation from a meetings platform to an AI-first cloud communications and collaboration platform.
Select a language
The Frost Radar™: Integrated Cloud Communications Platforms evaluates vendors that deliver integrated cloud communications — spanning UCaaS, CCaaS, and CPaaS — as converged layers within a unified platform. In a fragmented market with dozens of qualified participants, Frost & Sullivan independently evaluated the landscape and selected just 19 companies to be benchmarked. Vendors are assessed across two indices: the Growth Index, which measures growth performance and the ability to execute a fully aligned growth strategy; and the Innovation Index, which measures a company's ability to develop products aligned to customers' changing needs.
Frost & Sullivan named Zoom a Visionary Leader in the 2026 Frost Radar™ for Integrated Cloud Communications Platforms, ranking Zoom highest on both the Growth Index and Innovation Index. This recognition reflects Zoom's transformation from a meetings platform to an AI-first cloud communications and collaboration platform focused on converting conversations into completed work, spanning UCaaS, CCaaS, and CPaaS capabilities. The report highlights Zoom's integrated platform approach across Zoom Workplace and Zoom Business Services, along with its AI strategy built on orchestration and a federated AI approach. This approach is contributing to the future of integrated communications platforms and reflects Zoom's continued expansion across employee and customer workflows.
Get the full report here.