What industry
analysts are
saying about
Zoom

Major tech decisions start with analyst research. Explore independent evaluations of Zoom’s platform, products, and strategy.

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Filters apply upon selection
Filters apply upon selection
Filters apply upon selection
Filters apply upon selection
Gartner
August 2026
  • Worldwide
  • Workplace Collaboration

Zoom Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service
Gartner
August 2026
  • Worldwide
  • Workplace Collaboration

Zoom Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service
F and S
June 2026
  • Worldwide
  • Workplace Collaboration
  • Contact Center & Customer Experience
  • AI & Intelligent Automation

Zoom Recognized as a Visionary Leader in the Frost Radar™: Integrated Cloud Communications Platforms, 2026

F and S
June 2026
  • Worldwide
  • Workplace Collaboration
  • Contact Center & Customer Experience
  • AI & Intelligent Automation

Zoom Recognized as a Visionary Leader in the Frost Radar™: Integrated Cloud Communications Platforms, 2026

F and S
June 2026
  • Worldwide
  • Workplace Collaboration
  • Contact Center & Customer Experience
  • AI & Intelligent Automation

Zoom Recognized as a Visionary Leader in the Frost Radar™: Integrated Cloud Communications Platforms, 2026

Forrrester
June 2026
  • Worldwide
  • Webinars & Events

Zoom Recognized as a Leader in The Forrester Wave™: Virtual Events Management Platforms, Q2 2026

IDC
December 2025
  • Worldwide
  • Contact Center & Customer Experience
  • AI & Intelligent Automation

Zoom Recognized as a Major Player in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026 Vendor Assessment
F and S
November 2025
  • Worldwide
  • Contact Center & Customer Experience

Zoom Recognized as leader in the Frost Radar™: Workforce Engagement Management, 2025

idc
October 2025
  • EMEA
  • Contact Center & Customer Experience

Zoom Recognized as a Leader in the IDC MarketScape: European Contact Center-as-a-Service Applications Software 2025 Vendor Assessment
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