Fifth consecutive year as a Leader in the Gartner Magic Quadrant for UCaaS.
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About this report
The Gartner Magic Quadrant for Unified Communications as a Service evaluates providers that primarily offer telephony, meetings, messaging and contact center, and are trying to differentiate with AI capabilities that are mostly focused on customer-facing and collaboration features. This research helps heads of I&O select providers that align with their organizations’ needs. Gartner plots vendors on a two-axis quadrant assessing Completeness of Vision and Ability to Execute, and classifies them as Leaders, Challengers, Visionaries, or Niche Players. A Leader designation indicates a vendor demonstrates strong execution across current offerings alongside a credible and well-articulated roadmap. The 2024 Worldwide edition evaluated 11 companies.
What this means for zoom?
Zoom has been named a Leader in the Gartner Magic Quadrant for UCaaS for six consecutive years, reflecting consistent execution across its core platform and ongoing investment in AI-powered capabilities. Zoom is one of only two vendors to hold Leader positions in both the UCaaS and CCaaS Magic Quadrants simultaneously, which we believe validates our unified platform strategy — delivering communication, collaboration, and contact center capabilities within a single experience.
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang, 22 September 2025.
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