Zoom Chat vs.
Microsoft Teams

With Zoom Chat, you get the meeting experience you already rely on—plus chat, channels, and built-in AI—all in one place. No extra cost and no walled-off ecosystem.

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  • Unified collaboration platform

    Access all your conversations—in meetings, channels, or private chats—in one place. No more switching apps or losing track of important discussions. It’s the simple, integrated way to keep your team connected and in the flow of work.

  • AI-first innovations

    Zoom Workplace comes with a number of key AI features at no additional cost with eligible paid plans. These features are seamlessly integrated into your daily workflow. Built right into your chat, it summarizes long conversations and unread documents, helps draft messages, and schedule meetings—all without extra steps.

  • Cloud storage flexibility

    Zoom Chat works with the tools your team already relies on. Whether sharing Google Docs, saving files in Box, or creating follow-ups in Microsoft Calendar, Zoom lets you collaborate efficiently—no matter your preferred collaboration platform.

Convera

"The idea that we can use continuous meeting chat to pregame a meeting with questions, have the same chat available during the meeting, and follow up in that chat for discussion afterward frees us from the ping-pong of getting a meeting invite by email, talking in chat, getting an agenda in a word doc, and taking notes in another program."

Chris Blackstone

Director of Digital Workplace, Convera

Zoom vs Microsoft Teams
Zoom vs. Microsoft Teams

Why choose Zoom over Microsoft for Chat

Zoom Chat
Microsoft Teams

Zoom Chat core features included at no additional cost with all plans.

 

Core AI chat features, unlimited AI note-taking and AI document creation (Canvas) included with paid Workplace plans starting at   per user per month billed annually.

Basic chat functionality included with all paid plans.



AI capabilities add-on (Microsoft 365 Copilot): $21 per user per month billed annually for SMB (under 300 seats) and $30 per user per month billed annually for enterprise.

Native AI tools included

Robust core AI chat features included. Advanced agentic and completion features require ZoomMate plan.*

Limited AI features included (suggested replies, basic Copilot Chat with web data only).

 

Advanced AI features require Copilot license.

Custom AI agents

Requires additional ZoomMate plan*

 

Users can invoke agents with slash commands (/) or mentions (@) for private or public interactions.

 

Agents connect with Zoom products, internal MCPs, and third-party tools to enhance workflows.

Yes

 

Requires M365 Copilot (which includes Copilot Studio)

AI meeting summaries to chat

Requires Premium or CoPilot license

Channel summary

Summarization of threads and channels is one click away and built into chat

Requires additional CoPilot license

Quick schedule
Chat compose

Requires Copilot license for full compose/rewrite; basic suggested replies included

Summarize chat threads

Requires additional CoPilot license

Document summarization

Requires additional CoPilot license

Combine Zoom Meeting chats with all other communication without app switching

Yes - Zoom Chat brings all your communication—before, during, and after meetings—into one seamless experience.

As a Zoom Meeting user, you won't need to switch to other apps for the rest of your conversations.

Post-Zoom Meeting conversations require switching between Zoom and Microsoft Teams.

Search across your communication and collaboration tools

Supports advanced search across the entire Zoom Workplace platform, including chats, docs, emails, whiteboard. Agentic search available for third-party applications like Google and Microsoft with a ZoomMate plan.*

Supports search across Microsoft 365

Integrated phone capability
Built-in calendar
Built-in mail client

Email is handled via a separate client.

Shared spaces

Create a shared space for project collaboration that only select members can access.

Stay organized on all aspects of the project with multiple channels within a shared space.

Onboard a team member to a shared space and they’re instantly added to all associated channels.

A team in Microsoft Teams is a collection of channels with the same roster.

Schedule messages
Message reminders
Threaded conversations
Audio & video messages
Native screenshot annotation
Dedicated email address for chats and channels

—

Only channels

Create and arrange folders or sections
External chat
External chat controls and dashboard
Resource tabs in chat
Bookmarks

Via 'Save this message' feature

Sent messages tab
Quoting a message
Spotlight chats with starred tab
Chat apps and integrations
App catalogue
Creating and sharing documents
No code/low code builder
Template workflows
Sequential workflows
Conditional workflows
Switchboard workflows
Legal hold
File sharing controls
Automated SSO/IDP channel mapping
LTI Pro integration for education
Customer managed keys

With a paid add-on or Zoom Workplace Enterprise plan

User group permissions

 

Feature and price comparisons based on publicly available information as of July 2026

*Use of advanced and metered AI features requires a ZoomMate subscription and available AI Credits. Learn more.

Make a stress-free switch to Zoom Chat

Feeling stuck with Microsoft? We make it easy to migrate your organization’s chat history.

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